FAQs

Product

What exactly is a starter?

A starter is a ready-to-use pouch that serves as the foundation of a specific Asian dish. Each starter combines all the sauces, aromatics, seasonings, citruses, and oils that decades of tradition call for. All packed into a kitchen shortcut!

Just rip, pour, and fire it up with your favorite proteins and vegetables. Discover more recipes.

Where are your products made?

All of our products are made in the United States. We work tirelessly to make sure our products are 100% of the highest quality and 100% damn delicious!

Are your products gluten-free? Vegan / vegetarian? Organic?

Our Filipino Sisig Starter is gluten-free and vegetarian/vegan, and our Thai Larb Starter is gluten-free!

Our products are not certified organic, but Omsom maintains a strong commitment to ethical sourcing and flavors created the right way: our products contain no preservatives, no artificial flavors, and no high-fructose corn syrup.

We reject common short-cuts and substitutes in mass market R&D by regularly sampling from 15+ suppliers for a single ingredient, importing ingredients from Asia that aren’t currently being brought in by any other food brands, and working with our Tastemaker chefs who have generational roots in the recipes behind the products.

Do your products require refrigeration? How long do they last?

Our products do not require refrigeration. We worked hard to make sure all of our products stay fresh in your pantry for 12 months - without compromising on flavor! However, please be sure to refrigerate your starter if you've opened it.

As always, everything is made the Omsom way: no preservatives, no artificial flavors, and no high-fructose corn syrups. All damn good.

What safety measures have you implemented in light of COVID-19?

We're taking extra precautions and following CDC guidelines in our manufacturing and logistics, including rigorous sanitization of all surfaces in our facilities, ensuring that anyone who feels sick does not enter our facilities, and frequent and thorough hand-washing of all employees.

Our delivery partners (UPS, DHL, and USPS) are taking every necessary precaution and heeding the latest recommendations of the CDC and local governments to ensure our products are handled and delivered to you safely.

Lastly, according to the FDA, there is no evidence of food or food packaging being associated with transmission of the coronavirus that causes COVID-19. See the FDA website for more information.

Is your packaging recyclable?

Omsom is committed to investing in sustainable packaging. Our Starter 3-Pack stand pouches, Sampler Trio boxes, and shipping boxes are all 100% recyclable. Our padded mailers are made from 100% recycled content (shredded newspaper as padding) and are also 100% recyclable. Because our individual starter pouches need to be made from food safe materials, these are the only packaging element that cannot be recycled. 

Orders, Shipping, + Returns

Do you have a return policy?

For order discrepancies and damages, please email orders@omsom.com within fourteen (14) days of receiving your goods, and we'll work hard to make it right!

When will my order ship?

All orders are processed within 7 business days due to COVID-19. Once shipped, your package should arrive within 2-3 business days.

We’ll send you tracking information as soon as your order has shipped.

My tracking info says my order was delivered, but I haven't received anything. What do I do?

We know it's the worst when this happens! We've been having issues with mistimed tracking info, so please wait 72 hours (and be sure to check surrounding areas and with your neighbors!). If your package still hasn't arrived, please feel free to reach out to us at orders@omsom.com 

Omsom is not responsible for delayed, unclaimed, or returned orders due to incorrect or undeliverable addresses or delays caused by USPS due to weather or other causes beyond our control. 

Do you ship outside the US?

Not yet! Right now, we only ship within the contiguous United States, but we hope to bring Omsom to the world eventually. If you want Omsom in your country, drop us a line on social or at phamsisters@omsom.com

One item in my order is on preorder, but not the others. Why hasn't my order shipped out yet?

To offer free shipping, we batch orders together in one shipment. If your order contains an item on preorder, it will ship out towards the end of July.

I have another question about my order!

Shoot us a note! orders@omsom.com

Even More About Us

Are you in stores yet?

Not yet! For now, we’re focused on building a direct relationship with our community and telling unique Asian American food stories. Are you a retailer or distributor interested in having a conversation? Say hello at wholesale@omsom.com.

What does "Omsom" mean?

Our name originates in "om sòm," a Vietnamese phrase meaning noisy, rambunctious, riotous. Learn more about our story.

Who is behind Omsom?

Omsom is founded by Vanessa and Kim Pham, two first-generation Vietnamese sisters building the food brand of our dreams — here to give you our most and the most in flavor, integrity, and all around fiery vibes. Learn more about the Pham sisters.

How are your Tastemaker chefs involved?

Omsom's mission is to honor Asian dishes, cuisines, and communities through our products with cultural integrity. With that north star in mind, Omsom partners with “Tastemakers” to craft our starters - they are iconic chefs who, like us, have connections to these flavors that run deep.

They’re not just our ambassadors - our  Tastemakers are involved every step of the way. From collaborating on R&D to advising us on recipes, Omsom deeply values their input throughout the product development journey.

In exchange for their hard work, creativity, and expertise, the chefs receive a royalty fee - meaning that they earn a cut of sales of starters sold in their cuisine. We firmly believe that rising tides raise all boats, and that is reflected in our collaboration with our Tastemakers.

Careers

Are you hiring? How can I get involved?

Our family is always growing. If you don't see any specific roles open, feel free to email us at phamsisters@omsom.com with your resume and a little bit about what you can bring to the Omsom table!

Get in touch

I have another question!

We love hearing from you! Shoot us an email at phamsisters@omsom.com.

I’m a journalist and have a question for the founders!

For sure - send your inquiry over to press@omsom.com.

We start it,
You bring it home