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FAQs

Product

What exactly is a starter?

A starter is a ready-to-use pouch that serves as the foundation of a specific Asian dish. Each starter combines all the sauces, aromatics, seasonings, citruses, and oils that decades of tradition call for. All packed into a kitchen shortcut!

Just rip, pour, and fire it up with your favorite proteins and vegetables. Discover more recipes.

Where are your products made?

All of our products are made in the United States. We work tirelessly to make sure our products are 100% of the highest quality and 100% damn delicious!

Are your products gluten-free? Vegan / vegetarian? Organic?

Our entire East Asian line, including the Japanese Yuzu Misoyaki, Korean Spicy Bulgogi, and Chinese Mala Salad Starters are gluten-free and vegan!

In our Southeast Asian line, the Filipino Sisig Starter is gluten-free and vegetarian/vegan, and our Thai Larb Starter is gluten-free!

Our products are not certified organic, but Omsom maintains a strong commitment to ethical sourcing and flavors created the right way: our products contain no preservatives, no artificial flavors, and no high-fructose corn syrup.

We reject common short-cuts and substitutes in mass market R&D by regularly sampling from 15+ suppliers for a single ingredient, importing ingredients from Asia that aren’t currently being brought in by any other food brands, and working with our Tastemaker chefs who have generational roots in the recipes behind the products.

Do your products require refrigeration? How long do they last?

Our products do not require refrigeration. We worked hard to make sure all of our products stay fresh in your pantry for 12 months - without compromising on flavor! However, please be sure to refrigerate your starter if you've opened it.

As always, everything is made the Omsom way: no preservatives, no artificial flavors, and no high-fructose corn syrups. All damn good.

What safety measures have you implemented in light of COVID-19?

We're taking extra precautions and following CDC guidelines in our manufacturing and logistics, including rigorous sanitization of all surfaces in our facilities, ensuring that anyone who feels sick does not enter our facilities, and frequent and thorough hand-washing of all employees.

Our delivery partners (UPS, DHL, and USPS) are taking every necessary precaution and heeding the latest recommendations of the CDC and local governments to ensure our products are handled and delivered to you safely.

Lastly, according to the FDA, there is no evidence of food or food packaging being associated with transmission of the coronavirus that causes COVID-19. See the FDA website for more information.

Is your packaging recyclable?

Omsom is committed to investing in sustainable packaging. Our Starter 3-Pack stand pouches, Sampler Trio boxes, and shipping boxes are all 100% recyclable. Our padded mailers are made from 100% recycled content (shredded newspaper as padding) and are also 100% recyclable. Because our individual starter pouches need to be made from food safe materials, these are the only packaging element that cannot be recycled. 

What’s different about the Limited-Edition Southeast Asian Omsom Sampler?

Our Limited-Edition Southeast Asian Omsom Sampler was made in collaboration with Disney’s Raya and the Last Dragon to celebrate Disney’s first Southeast Asian princess! This sampler includes the same best-selling flavors as our original Southeast Asian sampler (Vietnamese Lemongrass BBQ, Thai Larb, + Filipino Sisig) and features artwork of the fierce Raya on the sleeve and exclusive recipes.

We can’t wait for you to bring Raya’s warrior spirit into your pantry!

Orders, Shipping, + Returns

Do you have a return policy?

For order discrepancies and damages, please email orders@omsom.com within fourteen (14) days of receiving your goods, and we'll work hard to make it right!

When will my order ship?

Due to unprecedented demand, your order will process in 3-7 business days.

We’ll send you tracking information as soon as your order has shipped.

My tracking info says my order was delivered, but I haven't received anything. What do I do?

We know it's the worst when this happens! We've been having issues with mistimed tracking info, so please wait 72 hours (and be sure to check surrounding areas and with your neighbors!). If your package still hasn't arrived, please feel free to reach out to us at orders@omsom.com

Omsom is not responsible for delayed, unclaimed, or returned orders due to incorrect or undeliverable addresses or delays caused by our delivery partners due to weather or other causes beyond our control. 

Do you ship outside the US?

Not yet! Right now, we only ship within the United States, but we hope to bring Omsom to the world eventually. If you want Omsom in your country, drop us a line on social or at phamsisters@omsom.com.

I have another question about my order!

Shoot us a note! orders@omsom.com

Oh no, I entered the wrong shipping address!

Unfortunately, Omsom is not responsible for delayed, unclaimed, or returned orders due to incorrect or undeliverable addresses entered by the user. Shoot us an email at orders@omsom.com and we'll see what we can do!

I’d like to place multiple gift orders to different addresses. Do I need to place a separate order for each?

Yes - at this time, we aren't able to handle multiple addresses on an individual order. Gift purchases must be made separately.

What is Ohi?

Ohi is a delivery service that allows us to offer same-day or next-day delivery in New York, Chicago, San Francisco, and Los Angeles.

I have a question about my Ohi delivery order.

Please contact support@shipohi.com for any questions regarding delivery.

I want to cancel my Ohi delivery order.

Feel free to contact orders@omsom.com + we’ll see what we can do!

Can I get my order through Ohi same-day delivery?

If you live in New York, Chicago, San Francisco, or Los Angeles, you sure can!

If your zip code is within our local delivery range, you'll automatically see the option for 2-hour, same-day, or next-day delivery depending on your zip code and the time of day you place your order. We hope to roll this out for more cities in the future!

How do 2-hour, same-day, and next-day deliveries with Ohi work?

If your address is eligible for same-day or next-day delivery in New York, Chicago, San Francisco or Los Angeles, you'll have the option to select 2-hour, same-day, or next-day delivery by Ohi via the shipping section during checkout.

Here are order deadlines for eligible zip codes:

2-hour delivery: Available Monday through Friday before 6pm local time.

Same-day delivery: Available 7 days a week before 6pm local time. Same-day orders placed before 6pm local time on Saturday and Sunday will be delivered between 6 and 10pm local time. If you order after 6pm local time, your order will be delivered the following day.

Next-day delivery: Available 7 days a week before 4pm local time. If you order after 4pm local time, your order will be processed the following day and delivered via "2-day" delivery.

*Please note:

Gift notes are not available with local delivery, and in order to conserve paper, products are delivered in kraft paper tote bags rather than our shipping boxes. We appreciate your understanding!

We offer next-day delivery with Ohi and next-day delivery with UPS. Make sure to select the option that works best for you!

How much do same-day and 2-hour local Ohi delivery cost?

Local Ohi delivery in New York, Chicago, San Francisco or Los Angeles is $7.99 for orders under $35 and free for orders over $35.

Can I use a PO Box address for my Ohi delivery?

Unfortunately, we aren't able to deliver to PO Boxes with Ohi.

Even More About Us

Are you in stores yet?

Not yet! For now, we’re focused on building a direct relationship with our community and telling unique Asian American food stories. Are you a retailer or distributor interested in having a conversation? Say hello at wholesale@omsom.com.

What does "Omsom" mean?

Our name originates in "om sòm," a Vietnamese phrase meaning noisy, rambunctious, riotous. Learn more about our story.

Who is behind Omsom?

Omsom is founded by Vanessa and Kim Pham, two first-generation Vietnamese sisters building the food brand of our dreams — here to give you our most and the most in flavor, integrity, and all around fiery vibes. Learn more about the Pham sisters.

How are your Tastemaker chefs involved?

Omsom's mission is to honor Asian dishes, cuisines, and communities through our products with cultural integrity. With that north star in mind, Omsom partners with “Tastemakers” to craft our starters - they are iconic chefs who, like us, have connections to these flavors that run deep.

They’re not just our ambassadors - our  Tastemakers are involved every step of the way. From collaborating on R&D to advising us on recipes, Omsom deeply values their input throughout the product development journey.

In exchange for their hard work, creativity, and expertise, the chefs receive a royalty fee - meaning that they earn a cut of sales of starters sold in their cuisine. We firmly believe that rising tides raise all boats, and that is reflected in our collaboration with our Tastemakers.

Careers

Are you hiring? How can I get involved?

Our family is always growing. If you don't see any specific roles open, feel free to email us at phamsisters@omsom.com with your resume and a little bit about what you can bring to the Omsom table!

Get in touch

I have another question!

We love hearing from you! Shoot us an email at phamsisters@omsom.com.

I’m a journalist and have a question for the founders!

For sure - send your inquiry over to press@omsom.com.

Preorders

Where’s my package?

As with many other small businesses, we’re experiencing significant delays due to COVID-19. Our fulfillment partner has much more limited staffing and our shipping carriers are facing many delays across the board. Our supply chain has been working tirelessly to have all orders processed and shipped out as quickly as possible. While we aren’t able to provide any additional updates once your order leaves our warehouse, we’re happy to help with any other questions or concerns you may have in the meantime. We truly appreciate your patience as we navigate these challenges together.

When will my pre-order ship out?

If your order includes an item on pre-order, items in stock will ship out first, and the pre-ordered item will ship to you when back in stock.

Items on preorder:

Southeast Asian Omsom Sampler, shipping the week of 5/17.

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